Service Policy & Locations

Service Policy & Locations

View Seneca's Service Policy here.

Seneca Companies provides professional and technical service response 24/7.  As an authorized service contractor, we are on-call to support your equipment needs. Seneca is your partner in minimizing downtime and meeting the needs of your customers.

We’ve got what you need

Our service fleet is stocked with an extensive parts inventory to maximize response and fix the problem on the first trip.  With an average of $40,000 in inventory on every service truck, our technicians usually have the part you need. Technicians carry common replacement parts on their trucks, so they can repair your equipment while on-site, saving you money and limiting downtime. Nearly 90 percent of equipment repairs are completed on the first site visit.

In the rare case our technician does not have the part needed to complete a service call, you can expect a quick turnaround on most replacement part orders for your equipment. With over $9 million of inventory in our warehouses, we can supply almost any part you need within a day. Technicians can search our warehouses and other technicians’ van inventory in real-time right from their iPad.  As soon as they indicate a part is needed, an immediate notification goes to our warehouse to expedite the needed part, reducing your downtime.

We’re close by

With over 60 technicians throughout the Midwest and Rocky Mountains, we have technicians where you are. Our service techs are available 24 hours a day, seven days a week. Since they are GPS dispatched, they can respond rapidly to calls throughout our service area.

Additionally, we have a network of subcontractors that augment our service department and assist in minimizing your equipment downtime.

We’re experts

Certified manufacturer training is essential in providing quality service for our customers. At Seneca Companies, we invest heavily in training for our service technicians. Each technician has accumulated many hours of training and are factory-certified on the lines we sell and service regularly. They receive ongoing classroom and in-field training on the latest industry systems. Multiple full-time in-house trainers ensure that our service teams are always educated on the newest product upgrades and equipment maintenance processes.

We’re advanced

Seneca Companies uses technology to assure we offer our customers the very best possible service. Our service technicians are provided with all the latest testing and diagnostic equipment to quickly troubleshoot and diagnose problems. Additionally, all technicians carry iPads with field service software customized for Seneca Companies. This field service software allows our technicians to: 

  • Receive customer specific instructions directly to their iPad.
  • Review historical site information from the site to help with troubleshooting and finding chronic issues.
  • Research our company-wide inventory immediately from the job site.
  • Immediately order needed parts from the job site.
  • Access a knowledge base.
  • Review customer equipment warranty status.

The other technology that we utilize is smart forecasting. Smart forecasting is always looking at service van inventory to assist in maintaining a first-class and first time fix.

For more information on our service offerings, check out our service policy and complete a service request form.

Contact Us

Click on the state below to see the applicable Seneca contacts based on the service and location of work, or CLICK HERE for general contact information for states outside of the territory map below.

Map of Seneca Locations montana north dakota minnesota wisconsin michigan idaho wyoming south dakota utah arizona colorado new mexico nebraska kansas oklahoma texas iowa missouri arkansas louisiana illinois indiana ohio kentucky tennessee mississippi alabama georgia

Case Studies
Resources

Seneca Service Policy

Fuel Systems Service Flyer